HP is one of the renowned companies in the technological field but due to some system errors and system settings, users face issues while using their HP products. The company releases updates for its users frequently and users have to update their device so that their system works smoothly without any technical issue. When users try to get the latest version of the windows in their HP devices frequently they face error messages and one such error is the HP Update Error 9997, 9998 which comes while you update and the device will display the issue as “HP Update Error: Your system does not meet the operating system requirements. The update has been canceled (with error code)”. This issue only comes when you have a different version of the operating system that is required by the update as if you have a 64-bit version of window vista then you have to install the latest version of the similar window version. So if you also get stuck in the similar situation and you are not able to troubleshoot the problem then you should take HP technical support from the experts otherwise you can also follow troubleshooting instructions to solve the error message which are provided below by our experts.
Instructions to Solve HP Update Error 9997, 9998 in HP Computers
Step 1: If you are sure that you are installing the update on a right operating system but you still see the “HP Update Error: Your system does not meet the operating system requirements. The update has been canceled (9997)” then restart the computer and go to the “start” button and then click on “all programs” and then tap on “accessories” then navigate to the “system tools” and click on “Disk Cleanup”.
Step 2: Users are now required to select the hard drive of the computer (C;) and then click on “ok”.
Step 3: Wait for the response of the disk cleanup so that it can calculate the free space.
Step 4: Now you have to select “temporary files” and then click on “ok” and wait for the process to complete.
Step 5: After the process is complete, restart the computer and again try to install the update.
Step 6: If you face HP Update Error 9998 then also you are required to clean up the disc which is the hard drive and then retry the process.
Step 7: To do so, go to the “start” button < “all programs”, < “accessories”, < “system tools” and then click on “Disk Cleanup” and follow the steps 2 to 5 to clean it.
If you are not able to find the temporary files or the disk cleaning process has stuck then contact HP customer service.
Take Immediate Support From the Experts
If you still get this issue even after following the instructions and you are not able to solve it then you should get in touch with the experts who can solve the problem within minutes through HP Support Number toll-free.